Customer Experience Design and Advisory

Pedro is an experienced Hospitality professional with strong luxury and lifestyle background, natural business acumen and passion for service excellence, who possesses a well-established track record in all aspects of hospitality operations, brand experience, profitability and strategy.
His experience encompasses all aspects of owner relations, development of strong team leaders through coaching and mentoring and a solid ability to drive operational optimization. Very well versed in Labor relations and Union negotiations.
Specialties: Customer Service Excellence, Team building, Revenue/Yield Management, Business Strategy and Operational Optimization, Project Management, Labor Negotiations, Cost Control.

Field of expertise:
Tourism and market insights
Sustainability and responsible tourism
Destination development
Product and concept development
Strategy and business development
Technology and innovation
Architecture and engineering
Sales and marketing
Investments and funding
Other
Branding, design and storytelling
Type of service:
Speech, lecture, workshop, course
Mentoring and coaching
Consulting and project management
Design and creative work
Qualification:
Industry experience
Other
Relevant higher education
Certified in the field
University lecturer/professor or similar
Traveloper type:
Agency
Freelancer
Tourism professional
Other